Quality Assurance Manager (Inbound Call center). (French speaking) 

Please submit your CV to This email address is being protected from spambots. You need JavaScript enabled to view it. 

Company’s description.

French company is recruiting a talented Quality Assurance Manager to lead the multinational team who is ambitious to achieve both personal and team targets. 

This new leader will be required to overseeing hiring, onboarding process, coaching, training, motivating the team to provide excellent customer services and to achieving the sales KPIs effectively.

Major Responsibilities:

·         Overseeing onboarding process, orientation, training and equip employees the right tools.

·         Guidance and support team for an effective problem solving to handling tough calls with dissatisfied customers issues in a professional manner

·         Coaching call center team to be accurate with the script, working process and to perform the responsibilities at their best to increase performance and upselling

·         Assisting Management team to identify trends, establish call center goals and improvement plan.

·         Quality Assurance the call Center Team to identify and meet the customer’s need at the professional service levels to build a customer relationship

·         Initiate and provide the new training program to the call center team

·         Evaluating Team Performance to meet or exceed the KPIs

Qualifications

·         Male, 3x – 5x years old 

·         Thais or Foreigners who own a Thai valid visa.

·         Fluent or Native in French speaking, reading, and writing. (CEFR B2 level)

·         Able to work at nighttime (France Time zone) and weekends.

·         Must be proof of a successful experience in a call center team management position.

·         Be familiar with call center system, including computers, software

            applications, phone systems.

·         Excellent in problem solving, leadership skills, customer service skills, coaching and improving the quality of services.

·         Ability to encourage and increase sales performance of team members.

·         Exceptional in communication skills both in verbal and written.

·         Growth mindset with an ability to cope with company improvement 

·         Background in Quality Assurance will be advantage

CRM In bound Call center (French speaking) 

Please submit your CV to This email address is being protected from spambots. You need JavaScript enabled to view it. 

Company’s description.

French company is recruiting a talents inbound call center with sales skill who is good at identify and meet the customer’s need. Eg. To subscribe to our services, to provide accurate services information and overseeing the whole process of the sales order.

Major Responsibilities:

·         Manage customer queries and upselling.

·         Be accurate with the call center script at all time

·         Ability to identify and meet customer’s need with a professional manner

·         Processing orders, payment and keeping records of customers transactions.

·         Maintaining a positive and professional attitude toward customers at

all times.

·         Excellent product and service knowledge.

·         Effectively communicating and collaborating with colleagues. 

·         Ensure customer satisfaction at a highly level to build a strong relationship

Qualifications:

·         Male, 18 – 5x years old 

·         Thais or Foreigners who own a Thai valid visa.

·         Fluent or Native in French speaking, reading, and writing. (CEFR B2 level)

·         Able to work at nighttime (France Time zone) and weekends.       

·         Excellent sales skills and customer service skills

·         Must be proof of a successful experience in a call center with a sales skill position.

·         Be familiar with call center system, including computers, software applications, phone systems.

·         Excellent in problem solving, customer service skills and following the script accordingly.

·         Ability to encourage and increase sales performance of team members.

·         Exceptional in communication skills both in verbal and written.

·         Growth mindset.

·         Background in call center with sales skill will be advantage